Terms and Conditions

Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.

Shopping with DVD Players UK

• You can order products displayed on this website on-line or by faxing/posting to us a completed copy of the DVD Players UK order form. Our contact details can be found here.
• If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.
  
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Prices

• Our prices are shown on our website.
• We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
  
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Payment

• You can pay by any, Visa or MasterCard credit card or by Switch, Solo or Visa Delta debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimize the possibility of someone being able to read your details as they are sent to us over the Internet.
• You may also pay by cheque or postal order if you wish. Please contact our Sales Team (sales@dvdplayers.co.uk) to make arrangements for payment using these alternative methods.
• We currently debit money from your credit/debit card account on the day of despatch.
  
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Delivery

• We can deliver goods to destinations within the UK only.
• We aim to deliver goods within 2 to 3 working days using our nominated courier. However, cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by email. We will try and ensure that you receive your order, as quickly as possible.
  
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Warranty & Returns

• All goods are covered by a 12 month return to base warranty.
• In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 7 days of the date of delivery in order for us to arrange a replacement or provide a refund.
• Any goods returned (within 7 days of the date of delivery) that were purchased in error will be refunded. Carriage charges will be deducted prior to issuing any refund at a rate of 10% of the value of the original transaction. This applies to all such returns without exception.
• All returns must not have been used, be undamaged, in the original manufacturer's unmarked packaging and complete with all accessories. Returned goods not complying to this will be rejected.
• Any goods returned under warranty and tested not faulty will be subject to a handling charge of 15% of the original good value before return shipping. This applies to all such returns without exception.
• You are responsible for your own shipping costs when returning items to us. We will in turn be responsible for the cost of shipping items back to you (in the case of warranty repair or replacements). This applies to all returns without exception.
• Our Modified DVD players are compatible with most DVD titles currently sold. However, as new protection methods may be developed (improved RCE), new upgrades made available will require further modification for which an additional charge will be made.
  
  We aim to keep the returns process as simple as possible. For information regarding the returns procedure please contact our returns department via email: returns@dvdplayers.co.uk
  
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Our Responsibility

• We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
• We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
• You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
• We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
• All products supplied from our website are fully tested before shipping. Our goal is 100% customer satisfaction so the time and effort to individually test each each product is an important part of achieving that goal.
  
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Copyright /Trademarks/Data Protection

• All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.
• You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
• We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.
  
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Links to other websites and services

• Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
  
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General

• We endeavour to respond to complaints within five working days.
• We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
• These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
• All errors and omissions are excepted.
  
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